problem solving scenarios adults

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5 Examples of Problem Solving Scenarios + ROLE PLAY SCRIPTS

Problem-solving is an essential skill in our daily lives. It enables us to analyze situations, identify challenges, and find suitable solutions. In this article, we’ll explore five real-life problem-solving scenarios from various areas, including business, education, and personal growth. By understanding these examples, you can develop your problem-solving abilities and effectively tackle challenges in your life.

Examples of Problem Solving Scenarios

Improving Customer Service Scenario:

A retail store is experiencing a decline in customer satisfaction, with clients complaining about slow service and unhelpful staff.

Solution : The store manager assembles a team to analyze customer feedback, identify key issues, and propose solutions. They implement a new training program focused on customer service skills, streamline the checkout process, and introduce an incentive system to motivate employees. As a result, customer satisfaction improves, and the store’s reputation is restored.

Enhancing Learning Outcomes Scenario:

A high school teacher notices that her students struggle with understanding complex concepts in her science class, leading to poor performance on tests.

Solution : The teacher reevaluates her teaching methods and incorporates active learning strategies, such as group discussions, hands-on activities, and real-world examples, to make the material more engaging and relatable. She also offers additional support sessions and resources for students who need extra help. Consequently, students’ understanding improves, and test scores increase.

Overcoming Procrastination Scenario:

An individual consistently procrastinates, leading to increased stress and reduced productivity.

Solution : The person identifies the root cause of their procrastination, such as fear of failure or lack of motivation. They establish clear goals and deadlines, break tasks into manageable steps, and use time management tools, like the Pomodoro Technique , to stay focused. By consistently applying these strategies, they successfully overcome procrastination and enhance their productivity.

Reducing Patient Wait Times Scenario:

A medical clinic has long wait times, leading to patient dissatisfaction and overworked staff.

Solution : The clinic’s management team conducts a thorough analysis of the appointment scheduling process and identifies bottlenecks. They implement a new appointment system, hire additional staff, and optimize the workflow to reduce wait times. As a result, patient satisfaction increases, and staff stress levels decrease.

Reducing Plastic Waste Scenario:

A local community is struggling with an excessive amount of plastic waste, causing environmental pollution and health concerns.

Solution : Community leaders organize a task force to address the issue. They implement a recycling program, educate residents about the environmental impact of plastic waste, and collaborate with local businesses to promote the use of eco-friendly packaging alternatives. These actions lead to a significant reduction in plastic waste and a cleaner, healthier community.

Conclusion : These five examples of problem-solving scenarios demonstrate how effective problem-solving strategies can lead to successful outcomes in various aspects of life. By learning from these scenarios, you can develop your problem-solving skills and become better equipped to face challenges in your personal and professional life. Remember to analyze situations carefully, identify the root causes, and implement solutions that address these issues for optimal results.

• See also: 4 Medical Role Play Scenarios: Prepare for the Real Thing
• See also: 3 Financial Advisor Role Play Scenarios: Practice Your Skills!
• See also: 3 Insurance Role Play Examples
• See also: 3 Workplace Scenarios for Role Play

Role Play: Improving Customer Service in a Retail Store

Objective : To practice effective problem-solving and communication skills in a retail setting by addressing customer service issues and finding solutions to improve customer satisfaction.

Scenario : A retail store is experiencing a decline in customer satisfaction, with clients complaining about slow service and unhelpful staff.

Characters :

• Store Manager
• Sales Associate
• Assistant Manager

Role Play Script:

Scene 1 : Store Manager’s Office Store Manager: (Addressing the Assistant Manager and Sales Associate) I’ve noticed that our customer satisfaction has been declining lately. We’ve received several complaints about slow service and unhelpful staff. We need to address these issues immediately. Any suggestions?

Sales Associate : I’ve observed that the checkout process can be quite slow, especially during peak hours. Maybe we can improve our system to make it more efficient?

Assistant Manager : I agree. We could also implement a new training program for our staff, focusing on customer service skills and techniques.

Scene 2 : Staff Training Session Store Manager: (Addressing the entire staff) We’re implementing a new training program to improve our customer service. This program will cover effective communication, problem-solving, and time management skills. We’ll also introduce an incentive system to reward those who provide exceptional service.

Scene 3 : Retail Floor Customer: (Approaching the Sales Associate) Excuse me, I can’t find the product I’m looking for. Can you help me?

Sales Associate : (Smiling) Of course! I’d be happy to help. What product are you looking for?

Customer : I need a specific brand of shampoo, but I can’t find it on the shelves.

Sales Associate : Let me check our inventory system to see if we have it in stock. (Checks inventory) I’m sorry, but it seems we’re currently out of stock. However, we’re expecting a new shipment within two days. I can take your contact information and let you know as soon as it arrives.

Customer : That would be great! Thank you for your help.

Scene 4 : Store Manager’s Office Assistant Manager: (Reporting to the Store Manager) Since we implemented the new training program and made changes to the checkout process, we’ve seen a significant improvement in customer satisfaction.

Store Manager : That’s excellent news! Let’s continue to monitor our progress and make any necessary adjustments to ensure we maintain this positive trend.

More Examples of Problem Solving Scenarios on the next page…

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32 Problem Focused Coping Examples & Scenarios

When life throws stressors and challenges your way, it's natural to feel overwhelmed and unsure of how to cope. 

You might find yourself focusing intently on the problem at hand, searching for tangible solutions to regain a sense of control. 

This approach, known as problem-focused coping, can be an effective way to tackle difficulties head-on. 

However, it's essential to ensure that your coping strategies are healthy, balanced, and tailored to your unique situation. 

In this article, we'll explore various problem-focused coping examples and techniques to help you effectively manage stress, overcome obstacles, and maintain your well-being during trying times. 

Whether you're facing work-related issues, relationship conflicts, or personal struggles, these strategies can empower you to navigate life's challenges with resilience and confidence.

Problem-Focused Coping by Situation

Work-related stress.

• Example scenario: You've been consistently working overtime and feel overwhelmed by your workload. You might use problem-focused coping by scheduling a meeting with your boss to discuss prioritizing tasks, delegating some responsibilities, or adjusting deadlines.
• Example scenario: A coworker frequently chats with you throughout the day, interrupting your workflow. You could use problem-focused coping by politely but firmly explaining that you need dedicated focus time and suggesting alternative communication methods for non-urgent matters.
• Example scenario: You constantly feel behind schedule and struggle to meet deadlines. You could implement problem-focused coping by creating to-do lists that prioritize tasks, scheduling realistic deadlines, and utilizing time management techniques like the Pomodoro Technique to stay focused.

Relationship Problems

• Example scenario: You and your partner disagree on how to spend finances. You could use problem-focused coping by initiating a calm conversation, listening to each other's perspectives, and brainstorming solutions that work for both of you, like creating a budget or setting spending limits.
• Example scenario: Your friend constantly calls you to vent about their problems, leaving you drained. You could use problem-focused coping by expressing your need for emotional space while still being supportive. Suggest alternative ways they can manage stress, or set boundaries on how often they can contact you for venting.
• Example scenario: Your partner is critical and disrespectful. You might use problem-focused coping by evaluating the relationship, considering your needs and well-being, and ultimately deciding to end the relationship if it's unhealthy. This could involve directly communicating your decision or seeking support from a therapist or counselor to navigate the process.

Academic Stress

• Example scenario: You have multiple exams coming up and feel overwhelmed by the amount of material. You could use problem-focused coping by creating a study schedule that breaks down the material into manageable chunks, allocates specific study times for each subject, and factors in breaks to avoid burnout.
• Example scenario: You're struggling to understand a complex concept in a class. You could use problem-focused coping by joining a study group with classmates to quiz each other, share explanations, and clarify any doubts you have about the material.
• Example scenario: You're consistently lost during lectures and struggling to keep up with the workload in a particular class. You could use problem-focused coping by scheduling office hours with your professor to discuss specific areas of difficulty, ask clarifying questions, and seek guidance on how to improve your understanding.

Financial Difficulties

• Example scenario: You're living paycheck to paycheck and have no idea where your money is going. You could use problem-focused coping by creating a budget to track your income and expenses. This will help you identify areas where you can cut back and allocate your funds more effectively.
• Example scenario: You notice a significant portion of your income goes towards eating out. You could use problem-focused coping by finding ways to cut back on dining out, like meal prepping at home, taking advantage of lunchtime specials, or utilizing coupons and discounts.
• Example scenario: You're drowning in debt and unsure how to manage your finances. You could use problem-focused coping by seeking professional financial help from a credit counselor or financial advisor. They can assess your situation, develop a personalized debt repayment plan, and offer guidance on budgeting and managing your finances for the long term.

Problem-Focused Coping by Action

Direct problem-solving.

• Example scenario: A colleague consistently takes credit for your work. You could use direct problem-solving by having a private conversation with them, calmly explaining the situation, and proposing solutions like documenting your contributions or discussing credit with your supervisor together.
• Example scenario: A family member is constantly asking you for loans you can't afford. You could use direct problem-solving by having an open conversation, expressing your financial limitations, and suggesting alternative solutions like creating a budget together or exploring other lending options.
• Example scenario: You feel overwhelmed by a new software program at work. You could use direct problem-solving by taking online tutorials, attending training sessions offered by your company, or seeking guidance from a more experienced colleague to learn the necessary skills.

Planning and Organization

• Example scenario: You're constantly feeling forgetful and behind schedule. You could use planning and organization by creating daily or weekly to-do lists that prioritize tasks, break down large projects into smaller steps, and help you stay on track.
• Example scenario: You struggle to focus on tasks and find yourself getting easily distracted. You could use planning and organization by implementing time management techniques like the Pomodoro Technique, which involves working in focused 25-minute intervals with short breaks in between.
• Example scenario: You consistently miss deadlines on projects. You could use planning and organization by setting realistic deadlines for yourself and others involved, scheduling time in your calendar to work on specific tasks, and holding yourself accountable for meeting those deadlines.

Seeking Support

• Example scenario: You're feeling overwhelmed by the pressure to succeed academically. You could use seeking support by talking to a trusted friend or family member about your anxieties. Alternatively, consider seeking professional help from a therapist who can provide coping mechanisms and strategies for managing academic stress.
• Example scenario: You're struggling with the recent loss of a loved one. You could use seeking support by joining a grief support group to connect with others who understand your experience. This can provide a safe space to share your feelings and receive emotional support.
• Example scenario: You're experiencing symptoms of anxiety that are interfering with your daily life. You could use seeking support by consulting a doctor or therapist who can diagnose the issue and recommend appropriate treatment options, such as cognitive-behavioral therapy or medication.

Environmental Changes

• Example scenario: You have a coworker who constantly gossips and creates a negative work environment. You could use environmental changes by politely excusing yourself from conversations or limiting your interactions with this person. If possible, discuss the situation with your supervisor and explore options for minimizing contact.
• Example scenario: You're feeling burnt out from juggling multiple responsibilities at work and home. You could use environmental changes by delegating tasks to colleagues or family members whenever possible. This could involve asking for help with errands, chores, or specific work projects.
• Example scenario: You find your home office environment to be cluttered and distracting. You could use environmental changes by decluttering your workspace, adding calming elements like plants, or playing soothing music to create a more relaxing atmosphere that promotes focus and productivity.

Problem-Focused Coping by Benefit

Reducing stress.

• Example scenario: You have a presentation coming up at work and feel overwhelmed by anxiety. You could use relaxation techniques like deep breathing or meditation before the presentation, while also actively preparing your materials and practicing your delivery to reduce overall stress.
• Example scenario: You're going through a difficult time with a family member. You could use self-care activities like getting enough sleep, exercising regularly, and eating healthy meals to manage stress levels while actively working to resolve the conflict.

Improving Communication

• Example scenario: Your roommate isn't cleaning up after themselves. You could use problem-solving as an opportunity to practice assertive communication by calmly expressing your concerns, suggesting solutions like creating a chore chart, and actively listening to their perspective to find a mutually agreeable solution.
• Example scenario: You're having a disagreement with your significant other. You could improve communication by actively listening to their point of view, asking clarifying questions to understand the root of the problem, and expressing your own feelings in a respectful and assertive manner.

Building Confidence

• Example scenario: You're assigned a complex project at work that you feel unprepared for. You could build confidence by actively researching the topic, seeking guidance from colleagues with relevant experience, and breaking down the project into manageable tasks. Overcoming this challenge through problem-focused coping can build your confidence in your abilities.
• Example scenario: You have a misunderstanding with a close friend. You could build confidence by using problem-focused coping to resolve the conflict. This might involve initiating a conversation, actively listening to their perspective, and working together to find a solution that strengthens your communication and friendship.

Increasing Control

• Example scenario: You're experiencing a long wait time at customer service. You could take charge by politely but firmly explaining the situation, gathering relevant information like wait times or alternative solutions, and advocating for yourself to get the issue resolved efficiently.
• Example scenario: You're unhappy with your current job but feel stuck. You could increase your control by actively searching for new job opportunities, updating your resume and portfolio, and developing new skills that make you a more competitive candidate. Taking action to improve your circumstances can make you feel more in control of your career path.

Final thoughts

Problem-focused coping is a powerful tool for navigating life's challenges. By identifying the root cause of a problem and taking proactive steps to address it, you can not only reduce stress but also improve communication, build confidence, and feel more in control of your circumstances.

Remember, when facing problems, the key is to identify the specific issue you're facing, choose the approach that best suits your needs, and take action. Don't be afraid to seek additional support from friends, family, professionals, or online resources.

By developing your problem-focused coping skills, you can empower yourself to tackle challenges effectively and build resilience in the face of adversity. Take the first step today and experience the positive impact of proactive problem-solving on your well-being.

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Kristie Plantinga is the founder of Best Therapists. Along with being on the client-side of therapy, Kristie has had the honor of working directly with therapists in her marketing agency for therapists, TherapieSEO. While working alongside therapists, she learned about the inequities in our mental health system that therapists face on a daily basis, and she wanted to do something about it. That’s why Best Therapists is a platform designed to benefit not only therapy-seekers, but therapy providers. Kristie has a Masters degree in Written Communication and a Bachelors degree in Psychology and Music.

Katelyn is a therapist-turned-writer with a passion for mental health. She has a Master's degree in Social Work from the University of England and is a Registered Psychotherapist in the state of Vermont. Katelyn has professional experience in aging care, addiction treatment, integrated health care, and private practice settings. She also has lived experience being on the client side of therapy. Currently, Katelyn is a content writer who’s passionate about spreading mental health awareness and helping other therapists and therapy-seekers Do The Work.

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50 Problem-Solving and Critical Thinking Examples

Critical thinking and problem solving are essential skills for success in the 21st century. Critical thinking is the ability to analyze information, evaluate evidence, and draw logical conclusions. Problem solving is the ability to apply critical thinking to find effective solutions to various challenges. Both skills require creativity, curiosity, and persistence. Developing critical thinking and problem solving skills can help students improve their academic performance, enhance their career prospects, and become more informed and engaged citizens.

Sanju Pradeepa

In today’s complex and fast-paced world, the ability to think critically and solve problems effectively has become a vital skill for success in all areas of life. Whether it’s navigating professional challenges, making sound decisions, or finding innovative solutions, critical thinking and problem-solving are key to overcoming obstacles and achieving desired outcomes. In this blog post, we will explore problem-solving and critical thinking examples.

Table of Contents

Developing the skills needed for critical thinking and problem solving.

It is not enough to simply recognize an issue; we must use the right tools and techniques to address it. To do this, we must learn how to define and identify the problem or task at hand, gather relevant information from reliable sources, analyze and compare data to draw conclusions, make logical connections between different ideas, generate a solution or action plan, and make a recommendation.

The first step in developing these skills is understanding what the problem or task is that needs to be addressed. This requires careful consideration of all available information in order to form an accurate picture of what needs to be done. Once the issue has been identified, gathering reliable sources of data can help further your understanding of it. Sources could include interviews with customers or stakeholders, surveys, industry reports, and analysis of customer feedback.

After collecting relevant information from reliable sources, it’s important to analyze and compare the data in order to draw meaningful conclusions about the situation at hand. This helps us better understand our options for addressing an issue by providing context for decision-making. Once you have analyzed the data you collected, making logical connections between different ideas can help you form a more complete picture of the situation and inform your potential solutions.

Once you have analyzed your options for addressing an issue based on all available data points, it’s time to generate a solution or action plan that takes into account considerations such as cost-effectiveness and feasibility. It’s also important to consider the risk factors associated with any proposed solutions in order to ensure that they are responsible before moving forward with implementation. Finally, once all the analysis has been completed, it is time to make a recommendation based on your findings, which should take into account any objectives set out by stakeholders at the beginning of this process as well as any other pertinent factors discovered throughout the analysis stage.

By following these steps carefully when faced with complex issues, one can effectively use critical thinking and problem-solving skills in order to achieve desired outcomes more efficiently than would otherwise be possible without them, while also taking responsibility for decisions made along the way.

What Does Critical Thinking Involve: 5 Essential Skill

Problem-solving and critical thinking examples.

Problem-solving and critical thinking are key skills that are highly valued in any professional setting. These skills enable individuals to analyze complex situations, make informed decisions, and find innovative solutions. Here, we present 25 examples of problem-solving and critical thinking. problem-solving scenarios to help you cultivate and enhance these skills.

Ethical dilemma: A company faces a situation where a client asks for a product that does not meet quality standards. The team must decide how to address the client’s request without compromising the company’s credibility or values.

Brainstorming session: A team needs to come up with new ideas for a marketing campaign targeting a specific demographic. Through an organized brainstorming session, they explore various approaches and analyze their potential impact.

Troubleshooting technical issues : An IT professional receives a ticket indicating a network outage. They analyze the issue, assess potential causes (hardware, software, or connectivity), and solve the problem efficiently.

Negotiation : During contract negotiations, representatives from two companies must find common ground to strike a mutually beneficial agreement, considering the needs and limitations of both parties.

Project management: A project manager identifies potential risks and develops contingency plans to address unforeseen obstacles, ensuring the project stays on track.

Decision-making under pressure: In a high-stakes situation, a medical professional must make a critical decision regarding a patient’s treatment, weighing all available information and considering potential risks.

Conflict resolution: A team encounters conflicts due to differing opinions or approaches. The team leader facilitates a discussion to reach a consensus while considering everyone’s perspectives.

Data analysis: A data scientist is presented with a large dataset and is tasked with extracting valuable insights. They apply analytical techniques to identify trends, correlations, and patterns that can inform decision-making.

Customer service: A customer service representative encounters a challenging customer complaint and must employ active listening and problem-solving skills to address the issue and provide a satisfactory resolution.

Market research : A business seeks to expand into a new market. They conduct thorough market research, analyzing consumer behavior, competitor strategies, and economic factors to make informed market-entry decisions.

Creative problem-solvin g: An engineer faces a design challenge and must think outside the box to come up with a unique and innovative solution that meets project requirements.

Change management: During a company-wide transition, managers must effectively communicate the change, address employees’ concerns, and facilitate a smooth transition process.

Crisis management: When a company faces a public relations crisis, effective critical thinking is necessary to analyze the situation, develop a response strategy, and minimize potential damage to the company’s reputation.

Cost optimization : A financial analyst identifies areas where expenses can be reduced while maintaining operational efficiency, presenting recommendations for cost savings.

Time management : An employee has multiple deadlines to meet. They assess the priority of each task, develop a plan, and allocate time accordingly to achieve optimal productivity.

Quality control: A production manager detects an increase in product defects and investigates the root causes, implementing corrective actions to enhance product quality.

Strategic planning: An executive team engages in strategic planning to define long-term goals, assess market trends, and identify growth opportunities.

Cross-functional collaboration: Multiple teams with different areas of expertise must collaborate to develop a comprehensive solution, combining their knowledge and skills.

Training and development : A manager identifies skill gaps in their team and designs training programs to enhance critical thinking, problem-solving, and decision-making abilities.

Risk assessment : A risk management professional evaluates potential risks associated with a new business venture, weighing their potential impact and developing strategies to mitigate them.

Continuous improvement: An operations manager analyzes existing processes, identifies inefficiencies, and introduces improvements to enhance productivity and customer satisfaction.

Customer needs analysis: A product development team conducts extensive research to understand customer needs and preferences, ensuring that the resulting product meets those requirements.

Crisis decision-making: A team dealing with a crisis must think quickly, assess the situation, and make timely decisions with limited information.

Marketing campaign analysis : A marketing team evaluates the success of a recent campaign, analyzing key performance indicators to understand its impact on sales and customer engagement.

Constructive feedback: A supervisor provides feedback to an employee, highlighting areas for improvement and offering constructive suggestions for growth.

Conflict resolution in a team project: Team members engaged in a project have conflicting ideas on the approach. They must engage in open dialogue, actively listen to each other’s perspectives, and reach a compromise that aligns with the project’s goals.

Crisis response in a natural disaster: Emergency responders must think critically and swiftly in responding to a natural disaster, coordinating rescue efforts, allocating resources effectively, and prioritizing the needs of affected individuals.

Product innovation : A product development team conducts market research, studies consumer trends, and uses critical thinking to create innovative products that address unmet customer needs.

Supply chain optimization: A logistics manager analyzes the supply chain to identify areas for efficiency improvement, such as reducing transportation costs, improving inventory management, or streamlining order fulfillment processes.

Business strategy formulation: A business executive assesses market dynamics, the competitive landscape, and internal capabilities to develop a robust business strategy that ensures sustainable growth and competitiveness.

Crisis communication: In the face of a public relations crisis, an organization’s spokesperson must think critically to develop and deliver a transparent, authentic, and effective communication strategy to rebuild trust and manage reputation.

Social problem-solving: A group of volunteers addresses a specific social issue, such as poverty or homelessness, by critically examining its root causes, collaborating with stakeholders, and implementing sustainable solutions for the affected population.

Problem-Solving Mindset: How to Achieve It (15 Ways)

Risk assessment in investment decision-making: An investment analyst evaluates various investment opportunities, conducting risk assessments based on market trends, financial indicators, and potential regulatory changes to make informed investment recommendations.

Environmental sustainability: An environmental scientist analyzes the impact of industrial processes on the environment, develops strategies to mitigate risks, and promotes sustainable practices within organizations and communities.

Adaptation to technological advancements : In a rapidly evolving technological landscape, professionals need critical thinking skills to adapt to new tools, software, and systems, ensuring they can effectively leverage these advancements to enhance productivity and efficiency.

Productivity improvement: An operations manager leverages critical thinking to identify productivity bottlenecks within a workflow and implement process improvements to optimize resource utilization, minimize waste, and increase overall efficiency.

Cost-benefit analysis: An organization considering a major investment or expansion opportunity conducts a thorough cost-benefit analysis, weighing potential costs against expected benefits to make an informed decision.

Human resources management : HR professionals utilize critical thinking to assess job applicants, identify skill gaps within the organization, and design training and development programs to enhance the workforce’s capabilities.

Root cause analysis: In response to a recurring problem or inefficiency, professionals apply critical thinking to identify the root cause of the issue, develop remedial actions, and prevent future occurrences.

Leadership development: Aspiring leaders undergo critical thinking exercises to enhance their decision-making abilities, develop strategic thinking skills, and foster a culture of innovation within their teams.

Brand positioning : Marketers conduct comprehensive market research and consumer behavior analysis to strategically position a brand, differentiating it from competitors and appealing to target audiences effectively.

Resource allocation: Non-profit organizations distribute limited resources efficiently, critically evaluating project proposals, considering social impact, and allocating resources to initiatives that align with their mission.

Innovating in a mature market: A company operating in a mature market seeks to innovate to maintain a competitive edge. They cultivate critical thinking skills to identify gaps, anticipate changing customer needs, and develop new strategies, products, or services accordingly.

Analyzing financial statements : Financial analysts critically assess financial statements, analyze key performance indicators, and derive insights to support financial decision-making, such as investment evaluations or budget planning.

Crisis intervention : Mental health professionals employ critical thinking and problem-solving to assess crises faced by individuals or communities, develop intervention plans, and provide support during challenging times.

Data privacy and cybersecurity : IT professionals critically evaluate existing cybersecurity measures, identify vulnerabilities, and develop strategies to protect sensitive data from threats, ensuring compliance with privacy regulations.

Process improvement : Professionals in manufacturing or service industries critically evaluate existing processes, identify inefficiencies, and implement improvements to optimize efficiency, quality, and customer satisfaction.

Multi-channel marketing strategy : Marketers employ critical thinking to design and execute effective marketing campaigns across various channels such as social media, web, print, and television, ensuring a cohesive brand experience for customers.

Peer review: Researchers critically analyze and review the work of their peers, providing constructive feedback and ensuring the accuracy, validity, and reliability of scientific studies.

Project coordination : A project manager must coordinate multiple teams and resources to ensure seamless collaboration, identify potential bottlenecks, and find solutions to keep the project on schedule.  

These examples highlight the various contexts in which problem-solving and critical-thinking skills are necessary for success. By understanding and practicing these skills, individuals can enhance their ability to navigate challenges and make sound decisions in both personal and professional endeavors.

Conclusion:

Critical thinking and problem-solving are indispensable skills that empower individuals to overcome challenges, make sound decisions, and find innovative solutions. By honing these skills, one can navigate through the complexities of modern life and achieve success in both personal and professional endeavors. Embrace the power of critical thinking and problem-solving, and unlock the door to endless possibilities and growth.

• Problem solving From Wikipedia, the free encyclopedia
• Critical thinking From Wikipedia, the free encyclopedia
• The Importance of Critical Thinking and Problem Solving Skills for Students (5 Minutes)

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13 Best Problem Solving Games, Activities & Exercises for the Workplace

8 mins read

by Kiprotich Patrick

Updated On Jun 21, 2024

In today's rapidly evolving business world, the ability to solve problems effectively and efficiently is paramount. While it is crucial to understand the problem thoroughly, it is equally important not to overanalyze it to the point of inaction. Instead, the focus should be on identifying actionable solutions quickly and implementing them efficiently. Effective problem solving capabilities enable teams to identify root causes, develop innovative solutions, and implement changes that drive business success. Tackling significant challenges head-on, even when the odds are not favorable, is essential for transformative results.

Moreover, cultivating a culture of problem solving fosters a sense of autonomy and empowerment among employees. As games improve problem solving skills, teams become more independent, reducing the need for constant supervision. In addition, when individuals from diverse backgrounds and perspectives come together to tackle challenges, the synergy created can lead to groundbreaking solutions and significant advancements for the organizations. 

Workplace Problem Solving Games and Activities:

Just as you can't learn to write a novel solely by reading about it, or to swim merely by observing others, true mastery of problem solving skills requires more than just theory. It demands immersion and action. That's why, when fostering problem solving abilities in your employees, it's essential to engage them in practical exercises that simulate real-world challenges. Through engaging in challenging fun problem solving games for adults, teams develop the skills and confidence to effectively navigate real-world challenges. 

According to a report by the World Economic Forum (WEF) , problem solving skills are listed among the top skills required in the workplace by 2025. The large group problem solving activities for employees mentioned below are designed to enhance the critical thinking skills , creativity, and collaborative capabilities of your teams. These activities are not just problem solving exercises for teams, they are strategic investments in building a workforce that can navigate complexities, innovate solutions, and drive the organization towards its goals. 

By engaging in structured problem solving group activities, teams learn to tackle challenges methodically and develop a proactive mindset essential for overcoming obstacles in today’s dynamic business environment.

We have carefully divided workplace problem solving activities into 3 distinct categories that cater to different aspects of problem solving skills:

• Team-Based Problem Solving Activities
• Creative Problem-Solving Activities
• Quick and Easy Problem-Solving Activities

Team-Based Problem Solving Activities:

Team-Based Problem Solving Activities form the foundation for effective problem solving within a team, emphasizing crucial elements like communication, trust, and collaboration. As Vusi Thembekwayo once remarked, “To achieve anything in business, you need relationships based on trust.” This quote underscores the significance of fostering a trusting environment where team members feel comfortable working together, leveraging each other's strengths to tackle challenges with greater efficiency and creativity.

Via Edstellar

1. A Shrinking Vessel Training Activity:

“A Shrinking Vessel” is one of the dynamic and simple problem solving exercises for team building that challenges participants to adapt quickly to changing conditions.

This is one of the team-problem solving activities that involves employees standing within a defined space that gradually shrinks, requiring them to strategize and cooperate to stay within the boundaries.

How to Conduct the “A Shrinking Vessel” Activity:

• This is one of the hands-on problem solving activities (adults can engage in) that requires a large, open area that can be marked with boundaries.
• Use tape or rope to create a large initial boundary that all employees can comfortably stand within.
• Gather all workers within the boundary.
• Explain that the boundary will gradually shrink, and that workers must remain within the shrinking area.
• Begin this problem solving activity by gradually reducing the size of the boundary every 2-3 minutes.
• Use a predetermined signal (like a whistle) to indicate when the boundary is shrinking.
• Continue to reduce the boundary until it becomes challenging for employees to stay within the area.
• End the activity when it becomes impossible for them to stay within the boundary.

Key Takeaways

Employees learn to adapt quickly to changing constraints, enhancing their ability to communicate and collaborate effectively under pressure. These problem solving, team building games fosters creativity by requiring teams to develop strategies to navigate the shrinking space, encouraging flexibility and teamwork in dynamic environments.

Video:- Shrinking Vessel

2. Marshmallow Spaghetti Tower Training Activity:

“Marshmallow Spaghetti Tower” is one of the creative, engaging  and complex problem solving activities for adults where teams use spaghetti, tape, and string to build the tallest possible structure that can support a marshmallow on top.

How to Conduct the “Marshmallow Spaghetti Tower” Activity:

• To play one of these teamwork problem solving activities, you have to gather the employees and divide them into teams.
• Provide each team with 20 sticks of spaghetti, one yard of tape, one yard of string, and one marshmallow.
• Ensure each team has a flat surface to work on.
• Explain that teams have 18 minutes to build the tallest free-standing structure using the materials provided, with a marshmallow on top.
• Start the timer and let teams begin constructing their towers.
• Encourage teams to experiment with different designs and structural concepts.
• Once the time is up, measure the height of each structure from the base to the top of the marshmallow.
• Announce the winning team with the tallest structure.
• Discuss the different strategies used by each of the teams and what they learned from engaging in these kinds of business problem solving exercises for adults.

Key Takeaways:

Through these creative problem solving exercises, employees enhance their skills by brainstorming and constructing innovative designs with limited resources. These problem solving exercises for groups emphasize the importance of planning, adaptability, and teamwork, as the workforce must work together to build the tallest possible tower. Through trial and error, they learn to manage constraints and effectively communicate their ideas, fostering a collaborative approach to achieving shared goals.

3. Egg Drop Challenge Training Activity:

The “Egg Drop Challenge” is an exciting problem solving activity where teams design and build a structure to protect an egg from breaking when dropped from a height.

How to Conduct the “Egg Drop Challenge” Activity:

• Divide the employees into teams and provide each team with materials such as straws, tape, newspaper, rubber bands, and plastic bags.
• Ensure each team has an egg and a designated drop zone.
• Explain that the teams have 30 minutes to design and construct a protective device for their egg using the provided materials.
• Start the timer and let the teams begin constructing their protective devices.
• Encourage teams to think creatively and test their designs.
• Drop each egg from a predetermined height (e.g., 10 feet) onto a hard surface.
• Check if the egg survives the drop without breaking.
• Discuss which designs were successful and why, focusing on the problem solving processes used.

Employees develop innovative thinking and problem solving skills by designing and building a structure to protect an egg from breaking when dropped. This activity highlights the importance of resource management, creative engineering, and teamwork as they must brainstorm, test, and iterate their designs. By analyzing the effectiveness of their structures and learning from failures, employees enhance their ability to tackle complex challenges and improve their collaborative problem solving capabilities.

4. Stranded Training Activity:

“Stranded”, similar to “Lost at Sea” problem solving activity, is a strategic survival simulation where teams must plan and prioritize essential actions and resources to ensure their survival on a deserted island.

How to Conduct the “Stranded” Activity:

• Divide the Employees into teams and provide each team with a list of hypothetical resources available on the island (e.g., rope, tarp, matches, water).
• Explain a scenario that the teams are stranded on a deserted island and must decide how to use the available resources to survive.
• Give teams 30 minutes to discuss and prioritize their actions and resource use.
• Encourage them to consider factors like shelter, water, food, and signaling for rescue.
• Have each team present their survival plan to all the teams participating in the activity.
• Encourage the teams to ask questions and discuss each plan.
• Discuss the strategies used by each team and what the teams learned about problem solving and resource management.

By indulging in critical thinking, problem solving exercises, employees enhance their strategic problem solving skills by planning survival strategies in a simulated deserted island scenario. This activity emphasizes the importance of prioritization, resource management, and adaptability in high-pressure situations. By collaborating on survival plans, employees learn to analyze available resources, make quick decisions, and work as a cohesive team to overcome complex challenges.

Creative Problem-Solving Activities:

Creative problem solving activities for adults encourage employees to think outside the box and explore innovative solutions to challenges. These team building, problem solving exercises for employees would help them to break free from conventional thinking patterns and develop a more flexible, imaginative approach to problem solving.

By fostering creativity, these team building, problem solving activities can lead to more effective and unique solutions.

5. Legoman Training Activity:

“Legoman” is a communication-focused activity where one participant describes a pre-built Lego structure, and the rest of the team attempts to recreate it based on the verbal instructions alone. This is one the creative problem solving games that emphasizes the importance of clear and effective communication.

How to Conduct the “Legoman” Activity:

• Pre-build a Lego structure and keep it hidden from the employees.
• Divide the workers into teams and provide each team with the same set of Lego pieces.
• Select one team member from each team to view the pre-built structure and describe it to their team without using their hands or showing the structure.
• Start the timer and have the describer begin giving instructions to their team.
• The rest of the teams should build the structure based solely on the verbal instructions given by their team members.
• Once the time is up, compare each team’s structure with the original.
• Discuss any discrepancies and the communication challenges faced by each team.
• Discuss what worked well and what could be improved in the communication process.

From the “Legoman” activity, employees develop their communication and collaborative problem solving skills by reconstructing a hidden Lego structure based solely on verbal descriptions. This exercise highlights the importance of precise communication, active listening, and teamwork. It also demonstrates how effective problem solving relies on clear instructions and the ability to interpret and act on those instructions accurately. By engaging in this activity, teams learn to coordinate their efforts and improve their ability to tackle complex tasks collectively.

6. Escape Room Training Activity:

“Escape Room” is an immersive team adventure that requires participants to solve a series of puzzles and find clues within a set time to "escape" from a themed room.

How to Conduct the “Escape Room” Activity:

• Create puzzles and hide clues within a designated room.
• Set up a theme and backstory to make the activity engaging.
• Divide employees into small teams.
• Explain the objective that the teams should solve all the puzzles and escape the room within a set time (e.g., 60 minutes).
• Start the timer and let teams begin solving the puzzles.
• Monitor the teams, offering hints if they get stuck.
• End the activity when a team escapes the room or when the time runs out.
• Discuss the strategies used by the teams and the importance of teamwork and critical thinking.

The “Escape Room” is one of the critical thinking and problem solving exercises that emphasizes teamwork and creative problem solving as the workforce work together to solve puzzles and find clues within a set time limit. This activity demonstrates the importance of collaboration, strategic thinking, and effective communication in overcoming challenges. Employees learn to leverage each other's strengths, think under pressure, and develop a unified approach to problem solving, making it a powerful tool for enhancing the teams’ dynamics and problem solving capabilities in the workplace.

7. Frostbite Training Activity:

“Frostbite” is a survival-themed activity where teams are tasked with building a shelter in extreme conditions, simulating a scenario where one member is incapacitated. This exercise tests the team's ability to strategize and cooperate under pressure.

How to Conduct the “Frostbite” Activity:

• Provide materials such as cardboard, tape, and blankets.
• Divide the employees into teams and assign one team member of each team the role of having "frostbite," meaning they cannot use their hands.
• Explain the scenario that teams must build a shelter that can hold all team members within a time limit.
• Start the timer and let teams begin constructing their shelters.
• Encourage teams to strategize and work around the constraint of the incapacitated member.
• Evaluate the shelters based on stability and effectiveness.
• Discuss the problem solving techniques used under pressure and the importance of teamwork.

In the “Frostbite” activity, employees have to strategize and communicate effectively to build a shelter while managing the handicap of "frostbite," a condition that limits their hands' use. These exercises to improve problem solving skills teaches employees about adaptability, resourcefulness, and teamwork under constraints.

In addition, it also teaches the value of resilience, creative problem solving, and the ability to function efficiently despite physical or situational limitations. The experience underscores how overcoming obstacles through innovative thinking and teamwork can lead to successful outcomes in challenging environments.

8. Blind Formation Training Activity:

“Blind Formation” is a team-building exercise where participants are blindfolded and must form specific shapes or patterns based on verbal instructions from their teammates. This activity focuses on enhancing communication, trust, and coordination among team members.

How to Conduct the “Blind Formation” Activity:

• Choose a large, open space where the workforce can move freely.
• Prepare blindfolds for each employee.
• Divide the employees into teams and explain to them that the objective is to form a specific shape or pattern while being blindfolded.
• Assign one or more team members from each team as guides who will provide verbal instructions to their blindfolded teams.
• Blindfold all the team members except the designated guides.
• Ensure that the blindfolds are secure and that employees cannot see.
• Start the activity by instructing the guides to direct their teammates to form the desired shape (e.g., a square, a triangle, or a circle).
• Allow 10-15 minutes for the formation process.
• Once the time is up or the shape is formed, remove the blindfolds and evaluate the accuracy of the formation.
• Discuss the challenges that the teams faced during the activity and the effectiveness of the communication strategies used.

The “Blind Formation” activity emphasizes the importance of non-verbal communication, trust, and team coordination as the employees must rely on their senses and the guidance of their teammates to form shapes or patterns while blindfolded. This exercise teaches the value of clear instructions, active listening, and the ability to adapt quickly to feedback. It highlights how effective teamwork and trust can overcome communication barriers and achieve complex tasks, fostering a collaborative and supportive team environment.

Quick and Easy Problem-Solving Activities:

Quick and easy problem solving games offer teams an efficient way to enhance their problem solving skills without requiring a significant time investment. These team-problem solving games and activities are designed to be brief yet effective, promoting quick thinking, collaboration, and efficient problem resolution.

Engaging in quick group problem solving exercises for adults would help employees to cultivate the ability to think on their feet and make swift decisions. This rapid decision-making capability is essential for driving innovation and growth, as it enables teams to iterate quickly and adapt to changing circumstances.

9. Line Up Blind Training Activity:

“Line Up Blind” is one of the simple, yet challenging and fun problem solving activities where blindfolded participants must line up in a specific order (e.g., by height, age, or alphabetical order) without verbal communication. This is one of the best problem solving games that emphasizes non-verbal communication and cooperation.

How to Conduct the “Line Up Blind” Activity:

• These cooperative problem solving activities require a large, open space.
• Explain the objective that the workers must line up in a specific order while blindfolded.
• Clarify that height is the order criteria to be followed for the activity.
• Blindfold all workers and ensure they cannot see.
• Start the activity and allow employees to communicate non-verbally to find their position in the line.
• Once the time is up, have the employees remove their blindfolds and check the accuracy of the line-up.
• Discuss the strategies used by the workers for non-verbal communication and the challenges they faced during these easy problem solving activities.

The “Line Up Blind” activity focuses on enhancing non-verbal communication, trust, and problem solving under constraints as employees must rely on alternative forms of communication and collaboration to line up by height while blindfolded. This exercise highlights the importance of clear, non-verbal cues and teamwork in solving problems when traditional communication methods are unavailable. It also emphasizes the value of trust among team members and the ability to adapt to unexpected challenges, fostering a supportive and innovative work environment.

10. Reverse Pyramid Training Activity:

“Reverse Pyramid” is a strategic activity where teams must invert a pyramid of cups following specific rules. This is one of the activities for problem solving that encourages strategic planning, teamwork, and attention to detail.

How to Conduct the “Reverse Pyramid” Activity:

• Divide the employees in teams and provide each team with a stack of cups arranged in a pyramid (base of four cups, then three, two, and one on top).
• Explain to the teams that the objective is to invert the pyramid by following specific rules (e.g., only moving one cup at a time).
• Start the timer and allow teams to begin inverting the pyramid.
• Monitor the teams to ensure they follow the rules.
• The activity ends when the pyramid is successfully inverted or the time runs out.
• Discuss the strategies used by the teams and the challenges they faced.

The “Reverse Pyramid” activity focuses on strategic thinking, collaboration, and innovative problem solving as employees work together to invert a pyramid of cups by following specific rules, requiring careful planning and coordination. This exercise demonstrates the importance of strategic planning, effective communication, and teamwork in achieving complex goals. By overcoming the challenges of the activity, workers learn to approach problems methodically, think creatively, and collaborate effectively, reinforcing the skills necessary for addressing real-world organizational challenges.

11. Move It! Training Activity:

“Move It!” is an engaging activity where teams must move an object from point A to point B using limited resources. This exercise promotes resourcefulness, teamwork, and creative problem solving.

How to Conduct the “Move It!” Activity:

• Select an object and designate a starting point (A) and an endpoint (B).
• Divide employees into teams and provide teams with limited resources (e.g., ropes, planks, cardboard).
• Explain the objective is to move the object from point A to point B using only the provided resources.
• Give teams 10 minutes to plan their strategy.
• Start the timer and allow teams to begin moving the object.
• Monitor the teams to ensure they use only the provided resources.
• The activity ends when the object reaches point B or the time runs out.
• Discuss the strategies used by each team and the problem solving processes that they followed.

As employees move an object from point A to point B using limited resources, the "Move It!" activity emphasizes the importance of resourcefulness, creativity, and collaborative problem solving. This activity promotes innovative thinking and efficient resource management by encouraging employees to think creatively. This activity helps teams develop the ability to adapt quickly, think outside the box, and effectively coordinate their efforts to overcome challenges. By engaging in this exercise, employees enhance their problem solving skills and learn to optimize the use of available resources to achieve common goals.

12. Human Knot Training Activity:

“Human Knot” is a classic team-building activity where participants form a human knot by holding hands with two different people across the circle.

How to Conduct the “Human Knot” Activity:

• Have employees stand in a circle and extend their right hand to someone across the circle.
• Repeat with the left hand, ensuring they hold hands with different people.
• Explain the objective is to untangle the human knot without letting go of hands.
• Start the timer and allow workers to begin untangling the knot.
• Monitor the workers and provide encouragement.
• The activity ends when the knot is untangled, or employees return to a single circle.
• Discuss the communication and problem solving strategies used by the employees.

The "Human Knot" activity fosters team collaboration and problem solving skills by encouraging employees to communicate effectively and work together to untangle themselves. It highlights the importance of patience, strategic thinking, and collective effort in achieving a common goal. This exercise also builds trust and strengthens interpersonal relationships within the team, essential for seamless teamwork in a professional setting.

13. Dumbest Idea Ever Training Activity:

“Dumbest Idea First” is a brainstorming activity where employees initially suggest the worst possible ideas for problem solving. Activities such as this emphasize on unconventional thinking or “out-of-the-box” thinking, that would help employees to solve complex problems in an efficient manner.

How to Conduct the “Dumbest Idea First” Activity:

• Choose a problem or challenge for the brainstorming session.
• Provide each worker with a pen and paper.
• Explain the objective is to come up with the worst possible ideas to solve the problem.
• Start the timer and allow employees to write down their dumbest ideas.
• Encourage creativity and humor.
• After 10 minutes, have the employee share their ideas with the rest of the group participating in the activity.
• Discuss why the ideas are impractical and how they can be improved.
• Encourage employees to refine the worst ideas into workable solutions.
• Discuss the creative process and the benefits of starting with the worst ideas.

The "Dumbest Idea First" activity encourages creative thinking and open-mindedness by allowing employees to voice unconventional ideas without fear of judgment. It demonstrates the value of a safe and inclusive environment where all suggestions are welcomed, fostering innovation and out-of-the-box solutions. This exercise highlights the importance of embracing diverse perspectives to drive collective problem solving and enhance team creativity.

How Problem Solving Skills Apply to Various Job Functions

1. problem solving skills for marketing teams: .

Marketing teams rely extensively on problem solving skills to navigate critical challenges. One of their primary challenges would be to enhance lead conversions, where strategic analysis of funnel metrics and identification of bottlenecks are of utmost importance. Problem-solving skills enables them to devise tailored campaigns and initiatives that address specific barriers to conversion, thereby optimizing marketing efforts for measurable business impact.

Budget limitations often restrict marketing initiatives and resource allocation. Marketing teams need to creatively optimize spending, prioritize high-impact activities, and find cost-effective solutions to achieve desired outcomes. Problem-solving abilities enable them to analyze budget constraints, explore alternative strategies, negotiate effectively with vendors, and maximize ROI on marketing investments without compromising quality or effectiveness. Edstellar’s Marketing Excellence program is meticulously designed to help organizations maximize reach, drive engagement and nurture long-lasting consumer relationships.

2. Problem Solving Skills for Sales Teams: 

Problem-solving skills enable sales professionals to navigate diverse customer needs effectively. Sales professionals often encounter conflicts or disagreements during negotiations or interactions with clients. Advanced problem solving skills enable them to navigate these situations diplomatically, resolve conflicts amicably, and maintain positive relationships with stakeholders. 

Problem-solving skills empower sales professionals to analyze market trends, identify emerging opportunities, and pivot strategies swiftly. Sales teams can utilize their skills to optimize resources effectively. Whether it's time management, budget allocation, or leveraging internal expertise, they can streamline operations and maximize efficiency in achieving sales objectives. Edstellar’s Sales Excellence program offers custom-crafted framework for organizations to amplify sales, expand profits, and enhance customer satisfaction. 

3. Problem Solving Skills for Customer Service Teams: 

Customer service teams encounter a wide range of customer issues and complaints on a daily basis. Problem-solving skills enable them to quickly analyze the root causes of these issues, identify appropriate solutions, and implement corrective actions. 

By resolving issues promptly and effectively, customer service teams enhance customer satisfaction and loyalty. Not every customer issue can be resolved with a standard response. Problem-solving skills enable customer service teams to assess each situation individually, evaluate options, and tailor solutions to meet the specific needs and preferences of customers.

Satisfied customers are more likely to recommend the company to others, write positive reviews, and become loyal brand advocates. Problem-solving skills thus contribute to enhancing brand reputation and attracting new customers through word-of-mouth referrals. Edstellar’s Customer Service Excellence program is specially designed to improve customer satisfaction for an organization’s products or services.

4. Problem Solving Skills for Human Resources Teams: 

HR professionals frequently encounter conflicts among employees or between employees and management. Problem-solving skills equip HR teams to identify the root causes of conflicts, facilitate constructive dialogue, and negotiate mutually beneficial resolutions. Problem-solving skills enable HR professionals to address recruitment challenges, such as skill shortages or competitive hiring markets, by devising innovative sourcing strategies and refining candidate selection processes. 

Managing employee performance requires HR teams to address underperformance issues, set clear performance expectations, and provide constructive feedback. Problem-solving skills help HR professionals to assess performance gaps, identify underlying issues, and implement targeted improvement plans. 

Problem-solving skills empower HR professionals to address workplace issues affecting morale, such as workload imbalances or communication breakdowns. Edstellar’s Human Resource Excellence program is designed to support organizations to improve employee retention, foster a highly engaged and productive workforce and boost organizational culture.  

5. Problem Solving Skills for Operations Teams:

Operations teams are responsible for managing risks associated with supply chain disruptions, regulatory changes, or technological failures. Problem-solving skills enable them to anticipate potential risks, develop contingency plans, and swiftly address unforeseen challenges. This proactive risk management minimizes disruptions and ensures business continuity. 

Problem solving skills activities facilitate effective collaboration across these functions by fostering clear communication, mutual understanding of objectives, and alignment on strategic priorities. Problem solving skills enable them to assess resource needs, allocate budgets effectively, and optimize the use of manpower and materials. By making informed decisions based on data-driven analysis, operations teams enhance resource utilization and achieve cost savings. Edstellar’s Operations Excellence program empowers organizations to optimize workflows, reduce operational costs, enhance productivity, and ensure swift and efficient decision-making. 

6. Problem Solving Skills for Information Technology (IT) Teams:

Problem-solving skills enable IT teams to swiftly diagnose and resolve complex technical issues, minimizing downtime and ensuring seamless operations across the organization. From implementing cutting-edge technologies to enhancing cybersecurity measures, IT teams leverage their problem solving capabilities to drive innovation and stay ahead in the technological space. 

By understanding business needs, anticipating future trends, and prioritizing projects, IT teams ensure that their solutions contribute directly to achieving business objectives. These skills would be beneficial for cohesive teamwork, accelerating project delivery, and ensuring that IT solutions meet the diverse needs of the organization. Edstellar’s IT Excellence program is crafted to help organizations with key areas such as cyber security, cloud computing, and data analytics. 

As teams journey through problem solving training activities, they will discover the transformative power of practical learning experiences. It is important for employees to immerse themselves in problem solving in games to enhance their critical thinking abilities and collaboration skills. Utilizing best games to improve problem solving skills, during corporate training sessions can significantly enhance participants' ability to think strategically and work collaboratively under pressure.

Organizations can create their own business problem solving activities (corporate problem solving activities conducted for employees) by referring to this blog as examples of problem solving activities and the necessary steps to be taken during and after the events. At Edstellar, we understand the significance of honing problem solving skills in fostering organizational success.

Our courses are meticulously designed to bridge the skill gap and empower individuals to tackle challenges head-on. With a team of experienced trainers conducting problem solving training , team building exercises and guiding them, employees can gain valuable insights and practical strategies to address real-world problems effectively.

By Kiprotich Patrick

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22 unbeatable team building problem solving activities.

Problem-solving is a critical skill for professionals and with team building problem-solving activities, you can sharpen your skills while having fun at the same time.

Updated: March 1, 2024

In the professional world, one thing is for sure: problem-solving is a vital skill if you want to survive and thrive. It’s a universal job skill that organizations seek in new potential employees and that managers look for when considering candidates for promotions.  

But there’s a problem. 

According to Payscale, 60% of managers feel that new grads entering the workforce lack problem-solving abilities – making it the most commonly lacking soft skill.  

Problem-solving skill needs to be practiced and perfected on an ongoing basis in order to be applied effectively when the time comes. And while there are tons of traditional approaches to becoming a better problem-solver, there’s another (much more interesting) option: team building problem-solving activities. 

The good news? This means learning and having fun don’t have to be mutually exclusive. And you can create a stronger team at the same time. 

• 16 In-Person Team Building Problem Solving Activities for Your Work Group  

1. Cardboard Boat Building Challenge

• 2. Egg Drop 

3. Clue Murder Mystery

• 4. Marshmallow Spaghetti Tower  

5. Corporate Escape Room

6. wild goose chase.

• 7. Lost at Sea  

8. Domino Effect Challenge

• 9. Reverse Pyramid  

10. CI: The Crime Investigators

11. team pursuit, 12. bridge builders, 13. domino effect challenge, 14. hollywood murder mystery, 15. code break, 16. cardboard boat building challenge.

• 6 Virtual Team Building Problem Solving Activities for Your Work Group  

1. Virtual Escape Room: Mummy’s Curse

2. virtual clue murder mystery, 3. virtual escape room: jewel heist.

• 4. Virtual Code Break  

5. Virtual Trivia Time Machine

• 6. Virtual Jeoparty Social

16 In-Person Team Building Problem Solving Activities for Your Work Group

There are a ton of incredible team building problem solving activities available. We’ve hand-picked 16 of our favorites that we think your corporate group will love too. 

Split into teams and create a cardboard boat made out of just the materials provided: cardboard and tape. Team members will have to work together to engineer a functional boat that will float and sail across water without sinking. Once teams have finished making their boats, they will create a presentation to explain why their boat is the best, before putting their boats to the test. The final challenge will have teams racing their boats to test their durability! Nothing says problem-solving like having to make sure you don’t sink into the water!

2. Egg Drop

Every day at work, you’re forced to make countless decisions – whether they’re massively important or so small you barely think about them.  

But your ability to effectively make decisions is critical in solving problems quickly and effectively.  

With a classic team building problem solving activity like the Egg Drop, that’s exactly what your team will learn to do. 

For this activity, you’ll need some eggs, construction materials, and a place you wouldn’t mind smashing getting dirty with eggshells and yolks.  

The goal of this activity is to create a contraption that will encase an egg and protect it from a fall – whether it’s from standing height or the top of a building. But the challenge is that you and your team will only have a short amount of time to build it before it’s time to test it out, so you’ll have to think quickly! 

To make it even more challenging, you’ll have to build the casing using only simple materials like: 

• Newspapers 
• Plastic wrap
• Rubber bands
• Popsicle sticks
• Cotton balls

Feel free to have some fun in picking the materials. Use whatever you think would be helpful without making things too easy! 

Give your group 15 minutes to construct their egg casing before each team drops their eggs. If multiple eggs survive, increase the height gradually to see whose created the sturdiest contraption.  

If you’re not comfortable with the idea of using eggs for this activity, consider using another breakable alternative, such as lightbulbs for a vegan Egg Drop experience. 

With Clue Murder Mystery, your team will need to solve the murder of a man named Neil Davidson by figuring out who had the means, motive, and opportunity to commit the crime.

But it won’t be easy! You’ll need to exercise your best problem-solving skills and channel your inner detectives if you want to keep this case from going cold and to get justice for the victim.

4. Marshmallow Spaghetti Tower

Collaboration is critical to problem solving. 

Why? Because, as the old saying goes, the whole is greater than the sum of its parts. This expression reflects the fact that people are capable of achieving greater things when they work together to do so. 

If you’re looking for a team building problem solving activity that helps boost collaboration, you’ll love Marshmallow Spaghetti Tower.  

This game involves working in teams to build the tallest possible freestanding tower using only marshmallows, uncooked spaghetti, tape, and string.  

The kicker? This all has to be done within an allotted timeframe. We recommend about thirty minutes.  

For an added dimension of challenge, try adding a marshmallow to the top of the tower to make it a little more top heavy.  

Whichever team has the highest tower when time runs out is the winner! 

If you’ve never participated in an escape room, your team is missing out! It’s one of the most effective team building problem solving activities out there because it puts you and your colleagues in a scenario where the only way out is collaboratively solving puzzles and deciphering clues.  

The principle is simple: lock your group in a room, hide the key somewhere in that room, and have them work through challenges within a set time frame. Each challenge will lead them one step closer to finding the key and, ultimately, their escape.    

At Outback, we offer “done-for-you” escape rooms where we’ll transform your office or meeting room so you don’t have to worry about:

• Seeking transportation for your team 
• Capacity of the escape rooms  
• High costs 
• Excessive planning  

That way, you and your team can simply step inside and get to work collaborating, using creative problem solving, and thinking outside the box.   

In this smartphone-based scavenger hunt team building activity , your group will split into teams and complete fun challenges by taking photos and videos around the city. Some examples of challenges you can do in this activity are:

• Parkour:  Take a picture of three team members jumping over an object that’s at least waist-high.
• Beautiful Mind:  Snap a photo of a team member proving a well-known mathematical theorem on a chalkboard.
• Puppy Love:  Take a photo of all of your team members petting a stranger’s dog at the same time.

It takes a ton of critical thinking and problem-solving to be crowned the Wild Goose Chase Champions!

7. Lost at Sea

Can you imagine a higher-pressure situation than being stranded at sea in a lifeboat with your colleagues? 

With this team building problem solving activity, that’s exactly the situation you and your group will put yourselves. But by the time the activity is over, you’ll have gained more experience with the idea of having to solve problems under pressure – a common but difficult thing to do. 

Here’s how it works. 

Each team member will get a six-columned chart where: 

• The first column lists the survival items each team has on hand (see the list below) 
• The second column is empty so that each team member can rank the items in order of importance for survival  
• The third column is for group rankings  
• The fourth column is for the “correct” rankings, which are revealed at the end of the activity 
• The fifth and sixth columns are for the team to enter thee difference between their individual and correct scores and the team and correct rankings 

Within this activity, each team will be equipped with the following “survival items,” listed below in order of importance, as well as a pack of matches:  

• A shaving mirror (this can be used to signal passing ships using the sun) 
• A can of gas (could be used for signaling as it could be put in the water and lit with the pack of matches) 
• A water container (for collecting water to re-hydrate ) 
• Emergency food rations (critical survival food) 
• One plastic sheet (can be helpful for shelter or to collect rainwater) 
• Chocolate bars (another food supply) 
• Fishing rods (helpful, but no guarantee of catching food) 
• Rope (can be handy, but not necessarily essential for survival) 
• A floating seat cushion (usable as a life preserver)  
• Shark repellant (could be important when in the water) 
• A bottle of rum (could be useful for cleaning wounds) 
• A radio (could be very helpful but there’s a good chance you’re out of range) 
• A sea chart (this is worthless without navigation equipment) 
• A mosquito net (unless you’ve been shipwrecked somewhere with a ton of mosquitos, this isn’t very useful) 

To get the activity underway, divide your group into teams of five and ask each team member to take ten minutes on their own to rank the items in order of importance in the respective column. Then, give the full team ten minutes as a group to discuss their individual rankings together and take group rankings, listed in that respective column. Ask each group to compare their individual rankings with those of the group as a whole. 

Finally, read out the correct order according to the US Coast Guard, listed above.  

The goal of this activity is for everyone to be heard and to come to a decision together about what they need most to survive.  

If your team works remotely, you can also do this activity online. Using a video conferencing tool like  Zoom , you can bring your group together and separate teams into “break-out rooms” where they’ll take their time individually and then regroup together. At the end, you can bring them back to the full video conference to go through the answers together. 

Many problems are intricately complex and involve a ton of moving parts. And in order to solve this type of problem, you need to be able to examine it systematically, one piece at a time.  

Especially in the business world, many problems or challenges involve multiple different teams or departments working through their respective portions of a problem before coming together in the end to create a holistic solution. 

As you can imagine, this is often easier said than done. And that’s why it’s so important to practice this ability.  

With a collaborative team building problem solving activity like Domino Effect Challenge, that’s exactly what you’ll need to do as you and your group work to create a massive, fully functional chain reaction machine. 

Here’s how it goes. 

Your group will break up into teams, with each team working to complete their own section of a massive “Rube Goldberg” machine. Then, all teams will regroup and assemble the entire machine together. You’ll need to exercise communication, collaboration, and on-the-fly problem solving in order to make your chain reaction machine go off without a hitch from start to finish. 

9. Reverse Pyramid

Being a great problem-solver means being adaptable and creative. And if you’re looking for a quick and easy team building problem solving activity, you’ll love the reverse pyramid. 

The idea here is simple: break your group out into small teams and then stand in the form of a pyramid.  

Your challenge is to flip the base and the peak of the pyramid – but you can only move three people in order to do so.  

Alternatively, rather than doing this activity with people as the pyramid, you can do another version –  the Pyramid Build  – using plastic cups instead.   

This version is a little bit different. Rather than flipping the base of a pyramid to the top, you’ll need to build the pyramid instead–but in reverse, starting from the top cup and working down. 

With this version, you’ll need 36 cups and one table per group. We recommend groups of five to seven people. Give your group 20 to 30 minutes to complete the activity. 

To get started, place one cup face down. Then, lift that cup and place the subsequent two cups underneath it. 

The real challenge here? You can only lift your pyramid by the bottom row in order to put a new row underneath – and only one person at a time can do the lifting. The remaining group members will need to act quickly and work together in order to add the next row so that it will balance the rest of the pyramid. 

If any part of your pyramid falls, you’ll need to start over. Whichever team has the most complete pyramid when time runs out will be the winner!  

The value of being able to approach problems analytically can’t be overstated. Because when problems arise, the best way to solve them is by examining the facts and making a decision based on what you know. 

With CI: The Crime Investigators, this is exactly what your team will be called upon to do as you put your detective’s hats on and work to solve a deadly crime. 

You’ll be presented with evidence and need to uncover and decipher clues. And using only the information at your disposal, you’ll need to examine the facts in order to crack the case. 

Like many of our team building problem solving activities, CI: The Crime Investigators is available in a hosted format, which can take place at your office or an outside venue, as well as a virtually-hosted format that uses video conferencing tools, or a self-hosted version that you can run entirely on your own.  

Each member of your team has their own unique strengths and skills. And by learning to combine those skills, you can overcome any challenge and solve any problem. With Team Pursuit, you and your team together to tackle challenges as you learn new things about one another, discover your hidden talents, and learn to rely on each other.

This team building problem solving activity is perfect for high-energy groups that love to put their heads together and work strategically to solve problems as a group.

Collaborate with your colleague to design and build different segments of a bridge. At the end, see if the sections come together to create a free-standing structure!   

Together as a group, see if you and your colleagues can build a gigantic “chain-reaction” machine that really works!

In smaller groups, participants work together to solve the challenge of creating sections of the machine using miscellaneous parts, and at the end, you’ll have to collaborate to connect it all together and put it in motion.

The case is fresh, but here’s what we know so far: we’ve got an up-and-coming actress who’s been found dead in her hotel room following last night’s awards show.

We have several suspects, but we haven’t been able to put the crime on any of them for sure yet. Now, it’s up to you and your team of detectives to crack the case. Together, you’ll review case files and evidence including police reports, coroners’ reports, photo evidence, tabloids, interrogations, and phone calls as you determine the motive, method, and murderer and bring justice for the victim.

You’ll need to put your problem-solving skills to the test as you share theories, collaborate, and think outside the box with your fellow investigators.

Using Outback’s app, split up into small groups and put your heads together to solve a variety of puzzles, riddles, and trivia. The team who has completed the most challenges when time is up, wins!

Can you stay afloat in a body of water in a boat made entirely of cardboard? Now that is a problem that urgently needs solving.

With this team building problem solving activity, you and your colleagues will split into groups and create a cardboard boat made out of just the materials provided – cardboard and tape.

Team members will have to work together to engineer a functional boat that will float and sail across water without sinking. Once teams have finished making their boats, they will create a presentation to explain why their boat is the best, before putting their boats to the test. The final challenge will have teams racing their boats across the water!

6 Virtual Team Building Problem Solving Activities for Your Work Group

If you and your team are working remotely, don’t worry. You still have a ton of great virtual team building problem solving options at your disposal.

In this virtual escape room experience, your team will be transported into a pyramid cursed by a restless mummy. You’ll have to work together to uncover clues and solve complex challenges to lift the ancient curse.

You’ve probably never heard of a man named Neil Davidson. But your group will need to come together to solve the mystery of his murder by analyzing clues, resolving challenges, and figuring out who had the means, motive, and opportunity to commit a deadly crime. 

This activity will challenge you and your group to approach problems analytically, read between the lines, and use critical thinking in order to identify a suspect and deliver justice.  

If you and your team like brainteasers, then Virtual Escape Room: Jewel Heist will be a big hit.  

Here’s the backstory.

There’s been a robbery. Someone has masterminded a heist to steal a priceless collection of precious jewels, and it’s up to you and your team to recover them before time runs out.

Together, you’ll need to uncover hidden clues and solve a series of brain-boggling challenges that require collaboration, creative problem-solving, and outside-the-box thinking. But be quick! The clock is ticking before the stolen score is gone forever.

4. Virtual Code Break

With Virtual Code Break, you and your team can learn to be adaptive and dynamic in your thinking in order to tackle any new challenges that come your way. In this activity, your group will connect on a video conferencing platform where your event host will split you out into teams. Together, you’ll have to adapt your problem-solving skills as you race against the clock to tackle a variety of mixed brainteaser challenges ranging from Sudoku to puzzles, a game of Cranium, riddles, and even trivia. 

Curious to see how a virtual team building activity works? Check out this video on a Virtual Clue Murder Mystery in action. 

Step into the Outback Time Machine and take a trip through time, from pre-pandemic 21st century through the decades all the way to the 60’s. 

This exciting, fast-paced virtual trivia game, packed with nostalgia and good vibes, is guaranteed to produce big laughs, friendly competition, and maybe even some chair-dancing. 

Your virtual game show host will warm up guests with a couple of “table hopper rounds” (breakout room mixers) and split you out into teams. Within minutes, your home office will be transformed into a game show stage with your very own game show buzzers! 

And if your team loves trivia, check out our list of the most incredible virtual trivia games for work teams for even more ideas.

6. Virtual Jeoparty Social

If your remote team is eager to socialize, have some fun as a group, and channel their competitive spirit, we’ve got just the thing for you! With Virtual Jeoparty Social, you and your colleagues will step into your very own virtual Jeopardy-style game show—equipped with a buzzer button, a professional actor as your host, and an immersive game show platform! Best of all, this game has been infused with an ultra-social twist: players will take part in a unique social mixer challenge between each round. 

With the right team building problem solving activities, you can help your team sharpen their core skills to ensure they’re prepared when they inevitably face a challenge at work. And best of all, you can have fun in the process. 

Do you have any favorite team building activities for building problem-solving skills? If so, tell us about them in the comments section below! 

Learn More About Team Building Problem Solving Activities

For more information about how your group can take part in a virtual team building, training, or coaching solution, reach out to our Employee Engagement Consultants.     

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12 Best Problem-Solving Activities for Employees, Adults and Team Building

by Dr Paul Symonds | Last updated Nov 2, 2024

if you are looking for free problem-solving activities and exercises to use in training sessions for employees, adults, or students, here are 12 that you can use below. Enjoy!

Page Contents

Benefits of Using Problem-Solving Activities When Teaching

There is no better way to teach problem-solving skills, be it for employees or students than giving them the chance to try some fun exercises that provide a hands-on opportunity to learn key techniques.

Many participants learn by doing rather than just by listening to a teacher or trainer and these fun activities help to embed learning in the participants’ minds.

12 Group Problem-Solving Activities

1. scavenger hunt.

Time needed : 1 hour

Number of Participants : 8 or more.

Items Needed :

• Print-out of items that they have to find
• Smartphone to take photos

Intention : This problem-solving activity is great for getting participants to try and solve a fun problem together. Participants will need to work together well as a team hence this activity also works great as a team-building activity, in addition to being one of the most enjoyable problem-solving activities for employees or students.

How to Run the Activity : You will need to do a little preparation ahead of the activity, the first thing being to prepare a list of the items that participants have to find and photograph during the activity.

The items can be things such as signage, a natural feature, or the front of a specific building or it can be something more random such as a blue flower, a butterfly, a water fountain or a landmark.

You will need to decide on the location and area in which the scavenger hunt will take place, i.e. it might take place in your company building or if you have a park nearby you could run the activity there (do consider the weather though and ensure it is a safe place for participants).

To start running the activity, randomly divide the teams into groups of 5 and then hand one list to each group (that details the items they must find and take a photograph of).

Give participants a set time such as 30 minutes (but you can use 45 minutes as needed) to find as many items as they can as a group.

I would suggest explaining that all 5 participants must be captured in the photo with each item, to ensure they work as a team .

At the end of the 30 minutes, all groups should return to the meeting point and then show you (the training coordinator) the photos. Then announce the winning group and, if you wish, give them a small prize.

I like to then hold a 15-minute overview discussion to ask the participants some questions for general discussion, such as about what strategies and problem-solving skills they used to find the items.

2. Shrinking Vessel

Time needed : 30 minutes.

Number of Participants : Groups of 8 can work best but you can adapt as needed.

Items Needed : Some long pieces of rope (or balls of string) and chalk to mark boundaries.

Intention : This is one of those problem-solving activities for team building that helps participants with their adaptability skills and quick thinking.

How to Run the Activity : You will need to create a large oblong space on the floor that represents the ‘vessel’ in this activity.

Use the ropes/string and if needed chalk (if you have permission to mark the floors) to create the impression of the vessel on the floor.

To start the activity itself, begin by explaining to the participants that the objective is to try and fit the team onto (into) the vessel without anyone touching or being outside of the boundaries of the vessel. The issue though is that after 3 minutes, the vessel will get smaller!

Start a stopwatch so that an alarm will go off every 3 minutes.

Now ask the team to stand inside the vessel before the 3 minutes is up.

Then after 3 minutes, the participants can step out of the marked vessel and you will reduce the size of the vessel, i.e. by moving one of the ropes/string to make the vessel space a little smaller.

The team must once again stand inside the vessel but this time in the smaller vessel.

Continue this activity, making the vessel smaller and smaller every 3 minutes.

Participants will need to use creative thinking and work well together to all fit into a shrunken vessel as it gets smaller!

3. Dumbest Idea First

Time needed : 25 minutes.

Number of Participants : 6 participants or more.

Items Needed : Paper and pens.

Intention : One of my favourite problem solving activities, this gets a lot of laughs but is also great for getting participants to think outside the box.

How to Run the Activity : Start by dividing everyone into groups of 4 or 5.

Now you need to introduce the problem they will solve, so you will need to have written down some problems beforehand. Let me give you one example problem and also some examples of dumb answers you might expect:

Give participants 15 minutes to brainstorm in their groups and to write down the dumbest and craziest ideas they can think of to solve the problem you provide them with.

Make it clear to participants that the crazier and wilder the ideas, the better. They should think outside the box.

After the 10 minutes is up, ask each group to read out the answers they have given to the problem.

As a full class, they will then select the top three dumbest answers, i.e. the three most innovative and unusual answers.

What makes this one of the best problem solving activities for employees is the fact that it is such a fun way to tackle finding a solution to a problem.

4. What Would You Do?

Time needed : 45 minutes.

Number of Participants : 5 or more participants.

Equipment Needed :

• Whiteboard and marker.
• Pieces of paper with the names of famous people (real or fictional) written on them (i.e., Michael Jordan, Prince Harry, Hilary Clinton, Lady GaGa, Madonna, Sherlock Holmes etc).

Intention : This problem solving activity offers another opportunity for participants to try and use creative thinking to work as a team and find a solution.

How to Run the Activity : Begin by dividing everyone into groups of 4 or 5 and then give each some paper and pens, and a character card (a different one for each group).

Allow each team to spend 20 minutes discussing the scenario you have given them, but remind the groups that they must try and think of solutions from the perspective of the famous person they have been given.

They need to really try and understand both the scenario and the character they have been given.

What specific skills might their character have, for example, that that person would perhaps use to address the scenario?

Ask the groups to write down their thoughts.

After the 20 minutes is complete, ask each group to read out their scenario and character name to the group, and then the ideas they came up with.

>> Problem-Solving Teaching & Training Materials

5. Legoman Activity

Number of Participants : 8 or more participants.

• Multiple sets of Lego bricks (enough for each team to have a substantial number of pieces)
• A pre-built Lego structure (kept hidden from participants)

Intention : If you are looking for fun problem-solving activities then the Legoman Activity is a great option. This activity requires strategic thinking , in addition to teamwork and communication skills.

How to Run the Activity : You are going to need to create a Lego structure beforehand and then hide this under a sheet inside the training room. Participants will need to copy the design so make the design something that can be copied but that is not too easy.

Split teams into groups of 4 (but adapt as needed according to class size and available Lego sets/pieces).

Now it’s time to explain how the activity will work to the participants:

The team (except for one person) will need to copy the pre-designed Lego structure BUT they will do so blindfolded!

The one person without a blindfold will be able to see the structure and will guide the others in her/his team to build the structure.

The chances are that the teams will not perfectly copy the structure but they should be able to get close and the trick will be the listening skills and communication skills of everyone involved.

Give teams 15 minutes to try and build the structure.

After the 15 minutes participants can take off their blindfolds and take a look at the structure they built and the one they were trying to copy. Participants might also want to take a look at the efforts of the other groups.

6. Stranded

Time needed : 60 minutes.

Number of Participants : 10+ participants.

Items Needed : A handout detailing the list of survival items.

Intention : In addition to being great in terms of problem-solving activities for team building, this also requires decision-making skills and negotiation skills.

How to Run the Activity : Explain to participants that they have to imagine that they are stuck on a desert island, completely stranded and with no clue as to when and if help will be available, so they need to survive for an indefinite amount of time.

From a list of 25 items, the teams must choose which 9 items the team would want to be washed up ashore if they had a choice.

The handout you provide to the teams will detail each of the 25 options and will include things such as dry matches, a fishing net, a machete, a large empty plastic bottle, a blanket etc.

For this activity divide everyone into teams of 5 and allow them 30 minutes to discuss, debate and decide on what items from the list you provided to them, to keep.

After the 30 minutes, bring the whole class together and ask each group to explain to the rest of the class, what items they chose and why.

7. Build a Bridge

Items Needed : Whatever materials you can provide, i.e. cardboard, masking tape, strips of rope, and small boxes. Also scissors and some heavier objects such as some heavy books. Each team will also need a ruler.

Intention : This is one of the classic problem-solving activities for adults that I love using when providing training for employees. It promotes problem-solving through teamwork.

How to Run the Activity : Before the activity starts, you will need to lay out the materials for each group in different spaces around the training room or classroom.

Start the activity by dividing everyone into teams of 4 or 5 and explain to them that, using the materials you have provided them with, they need to build a bridge that will be 50 cm long (you can adapt the length as you wish) and the bridge will need to support the heavy product (i.e. book) that you have given them.

Give teams 30 minutes to make their bridge.

After the 30 minutes, as the training facilitator you will place the book on the bridge and see if the bridge remains standing, i.e. if it is strong enough to support the heavy item.

8. Innovation Challenge

Number of Participants : 5 more more participants.

Items Needed : Whiteboard (if available), paper and pens.

Intention : This is one of the best classroom and virtual problem solving activities and also works well for teaching innovative thinking. This activity pushes participants to come up with new and interesting ideas.

How to Run the Activity : Divide everyone into teams of 4, 5 or 6 (dependent on the size of the class) and ask each team to spend 30 minutes brainstorming in their groups, working on the scenario above (or make up your own scenarios related and tailored to the company or people you are providing training for). They should write down a list of any ideas they have.

After the 30 minutes is over, teams need to spend another 30 minutes coming up with a plan, based on the ideas they wrote down.

9. Reverse Brainstorming

Time needed : 20 minutes.

Purpose : This is another of those problem solving activities that drives participants to think outside the box and find new and interesting ideas.

How to Run the Activity : You will need to prepare a challenge or issue that participants need to solve (see the example in the last activity regards a company moving to remote working) and use that as needed).

To start this activity divide participants into groups of 5 and then hand each group a copy of the scenario that they will try to solve.

Explain to participants that this is an activity with a difference in that they will focus, to start with, on creating negative ideas, i.e. ideas that make the scenario worse and not better.

So, in the example of remote working in activity 8, for example, what could we do to create even more dis-unity in the company moving to work fully as a digital company? Or how could we try to increase miscommunication online, or select virtual tools which will not help at all?

Give participants 10 minutes to work in their groups, and to write down their ideas.

This can be a lot of fun for participants because it can bring out the mischievous side but at the same time, it does use problem-solving skills and requires teamwork to discuss the ideas.

Now ask the participants to work in their groups again and to work out positive solutions to overcome each of the negative ideas they wrote down. Allow another 10 minutes for this.

At the end of the 10 minutes, ask each group to give a couple of their negative ideas and the positive ideas they used to counteract the negatives.

10. Brainwriting

Number of Participants : 5 or more.

Items Needed : writing materials and pens.

Intention : The idea of this problem-solving activity is to get all participants equally involved in coming up with ideas, whereas in other activities it is sometimes a few natural leaders who take charge.

How to Run the Activity : You will need to prepare some scenarios (although you can use the scenario from Activity 8 on this page regards a company moving to remote working only).

Now ask participants to spend 10 minutes by themselves, writing down the solutions that they can think of for the scenario you present them. They should not talk to anyone else while jotting down their own ideas.

The idea is that this is about being inclusive and making sure that everyone has an opportunity to offer ideas and be fully involved .

After the 10 minutes is complete, now have participants share their ideas with another participant.

During this exchange, the participants can add to the other person’s list, i.e. adding ideas inspired by what the other person has written. Allow 5 minutes for this.

Participants can also modify ideas on their own list, based on the inspiration from the other ideas they read and hear about.

Participants should share ideas with another participant and so on until they have shared with 4 or 5 others.

The beauty of this activity is that it helps to generate ideas without one or two very dominant employees (or students if teaching students) from taking control. In Inclusive leadership , giving a voice to every employee is essential.

11. The 5-3-1 Method

Intention : This problem solving exercise helps participants learn how to spread the net wide in terms of thinking of lots of possible solutions, and then whittling the number down to one, as a group.

How to Run the Activity : 5-3-1 is a popular problem-solving method and in this activity, we use it to get participants individually to come up with 5 ideas, then for them to join up in groups and whittle their ideas down to 3 as a group, and then finally for the class to get it down to one final idea.

To get started, provide participants with a scenario that they need to solve (use the scenario on this page in Activity 8 as needed).

Now ask participants to spend 10 minutes alone to think of their 5 possible solutions.

After the 10 minutes then put people together into groups of 4 and they must all share their ideas with each other (in their group) and together they will come up with a final list of 3 ideas.

Then bring the class back together and get each group to read out their 3 ideas and write them on a whiteboard.

Now as a full class, discuss which idea is the best and then at the end take a vote and you have the one remaining idea.

The 5-3-1 Method is very good for team decision-making and for collaborative projects.

12. Customer Journey Mapping

Number of participants : 4 or more.

Purpose : This is quite a hands-on style activity and well suited if you are teaching or providing training related to customers and marketing or customer service.

This is all about trying to understand the customer’s journey, the trust funnels and anything you can improve to solve pain points and anything that blocks a potential customer from completing a sale or purchase.

How to Run the activity : Start by dividing participants up into groups of 4 or 5 and if you have people from different departments present, mix them up.

Now ask the teams to think of the customer avatar and to write down exactly what the classic profile would be. Their interests, hobbies, age etc.

Now have the teams map out the customer journey including:

• How do they discover your business? What are the discovery points ( touch points )?
• What do you offer to build trust when they come across you?
• What pain points do you help with?
• How might our typical customer (your avatar customer) fit in with the above answers?

Is there a match or disunity between the avatar customer and what you actually offer service-wise?

To end the activity have each group share their thoughts with the rest of the class on the avatar customer they wrote down, and some of their answers to the other questions.

Problem Solving Activities

In addition to providing you with these free problem solving activities above, I just want to draw your attention to the Problem Solving skills Training materials – see below:

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